Global Terms and Conditions
For all orders placed through our online shop by consumers and contractors, the following terms and conditions apply.
Consumers is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be. Entrepreneur is a natural or legal person or a legal partnership, which in the conclusion of a legal transaction in the exercise of their commercial or self-employed professional activity is. With respect to entrepreneurs, these terms and conditions apply to future business relationships, without us again refer to them would. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly agreed to it.
2. Contracting party, conclusion of contract
The purchase contract is concluded with abcpremium GmbH.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.
3. Contract language, contract text storage
The language available for the contract is German.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page. You can see your past orders in our customer login.
4. Delivery terms
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers. The packaging of the goods takes place according to the size of your order.
For deliveries to other countries different shipping costs per order per country apply.
The shipping is done by DHL.
You will receive your delivery within 2-3 working days after placing your order. If you have not received your order after 7 working days, please contact us.
We only deliver in transit. Unfortunately, a self collection of the product is not possible.
In our shop, you always have the following payment methods available:
As part of the payment service PayPal Plus, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can indicate your payment details, confirm the payment by PayPal and the payment order via PayPal. You will receive further information during the ordering process.
If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or register first and legitimize with your access data. The payment transaction will be automatically executed by PayPal immediately after the payment order has been confirmed.
If you have chosen the payment method credit card, you do not have to be registered with PayPal in order to pay the invoice amount. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the money order and after your legitimacy as the legitimate cardholder.
If you have selected the method of payment direct debit, you do not have to be registered with PayPal in order to pay the invoice amount. By confirming the money order you give PayPal a direct debit mandate. You will be informed about the date of the account debit by PayPal (so-called Prenotification). Upon submitting the direct debit mandate immediately after the payment order has been confirmed, PayPal will request its bank to initiate the payment transaction. The payment transaction will be processed and your account will be charged.
Further information and the complete terms and conditions of PayPal for the invoice can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=en_EN.
6. Retention of title
The goods remain our property until full payment.
For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims resulting from this resale shall be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims yourself, as long as you do not meet your payment obligations.
7. Transport damage
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or marine insurance.
8. Warranty and guarantees
The statutory right of defect applies. Information on any additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
Customer Service: You can contact our customer service for any questions, complaints and complaints on weekdays from 9:00 am to 4:00 pm at the telephone number +49 6221 187 45 60 and by e-mail at [email protected].
9. Dispute settlement
The European Commission provides an online dispute resolution (OS) platform that you can find here http://ec.europa.eu/consumers/odr/.
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.
Responsible is the General Consumer Arbitration Board of the Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
10. Youth protection
If your order includes goods the sale of which is subject to age restrictions, we will ensure that the customer has attained the required minimum age by using a reliable procedure involving a personal identity and age check. The deliverer will deliver the goods only after the age check and only to the customer personally.
If you are an entrepreneur, then German law applies excluding the UN sales law.
Are you a merchant within the meaning of the Commercial Code, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
12. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods have or has.
To exercise your right of withdrawal, you must contact us (abcpremium GmbH, Waldhofer Str. 19, 69123 Heidelberg, [email protected], Phone: +49 6221 187 45 60) by means of a clear statement (eg a letter sent by post or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
(If you want to cancel the contract, please fill out this form and send it back)
To abcpremium GmbH, Zentrallager, Senefelder Str. 14, 69181 Leimen, E-Mail: [email protected]
I / we hereby revoke this (*) the contract concluded by me / us (*) for the purchase of the following goods (*)/
— Ordered on (*) / received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
(*) Delete as appropriate
Consequences of the cancellation
If you withdraw from this Agreement, we will provide you with all payments we have received from you, including delivery charges (except for the additional costs arising from your having a different type of delivery than ours
have offered the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. Use for this repayment
we have the same means of payment as you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We can do the repayment
until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier, you have the goods immediately and in any event no later than
within fourteen days from the date on which you inform us of the cancellation of this contract, to return it to us or to hand it over to us. The deadline is met if you send the goods before the deadline of fourteen days. You have to go for one
any loss of value of the goods shall only be payable if such loss of value is due to a non-necessary way of checking the nature, characteristics and functioning of the goods.
NOTE: Excluded from the right of withdrawal:
"The right of revocation, unless the parties have agreed otherwise, not in the following contracts: Contracts for the supply of goods that are not prefabricated and for their production an individual choice or determination by the Consumer or clearly tailored to the personal needs of the consumer Contracts for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded, Contracts for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery, contracts for the delivery of goods, if such the delivery due to their nature were inseparably mixed with other goods, contracts for the supply of alcoholic beverages whose price was agreed upon conclusion of the contract, but at the earliest 30 days after conclusion of the contract whose current value depends on market fluctuations over which the entrepreneur has no influence Contracts for the supply of sound or video recordings or computer software in a sealed package, when the seal after the delivery has been removed, contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts"